Returns & Refund Policy

We want you to be happy with your purchase. If something isn’t right, here’s how we handle returns and refunds.

Eligibility

You may request a return or refund within 30 days of your purchase date if your product is damaged, defective, or significantly different from what was described. Please contact us before sending anything back so we can assess your request and advise next steps.

How to Return

Returns can be brought in to our Brendale showroom or shipped back to us. Return shipping costs are the responsibility of the customer. If the item is proven to be defective or incorrectly described, we’ll also refund reasonable return shipping costs.

Restocking Fee

A restocking fee of 15% of the purchase price may apply to returned items that are not defective.

Exemptions

Some products are not eligible for return, including digital downloads and custom or specially ordered items. We’ll always let you know at the time of purchase if an item is non-returnable.

Replacements & Repairs

For damaged or defective products, we may offer a replacement or repair as an alternative to a refund, depending on the circumstances.

If you have a question about a return, get in touch with our team — we’re here to help.